FAQs - Frequently Asked Questions

What are the shipping times for your products?

We take 2-4 days to process your order and then it can take up to 3 to 4 weeks to deliver it to you.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do we ship your product?

Our offices are located in Paris, France. Our international warehouses are located both in China and in the United States of America. Strategically positioned for a global reach. 

Do you provide product tracking / tracking information?

Yes, you will receive an email once your order has shipped containing your tracking / tracking information. My tracking tells me "no information available at the moment"; for some shipping companies, it takes 2-3 business days for the tracking information to be updated in the system. For logistical reasons, different items of the same order may sometimes be sent in separate packages, in case you specified the combined shipping.

Missing some items from my order, what's going on?

Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@bisou-makeup.com and we will send you a similar replacement item as soon as possible.

Where are you based?

We are located in Paris, France.

I still have not received my order. What takes so much time?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead trace your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about it, please contact us by email at: contact@bisou-makeup.com. For more information, please read more about our refund policy.